Founded in 2017 by Mr. Nam Tran, Embrace was born out of the simple desire for a high quality hospitality service that consistently exceeds guests expectations. With the rapidly growing tourism industry in Hoi An, our emphasis is on developing our team professionally in terms of customer service knowledge, cultural understanding, general education.
As the name Embrace suggests, we want Vietnamese hospitality to be open to changes, new ideas and create a new level of service and professionalism, while also preserving and promoting Vietnamese culture.
Our mission is to establish and improve consistent systems of customer service, training plans, operational standards, marketing tools and finance systems to achieve a successful and effective working environment that converts into exceptional guest experiences.
We operate the hospitality businesses on behalf of local investors/owners. Our team has established training and development for Customer Service, Front of House, Kitchen, F&B and Housekeeping. We provide clear targets and a finance system, as well as benefits for the employees. Our sales team promotes the hotel and makes new contracts and manipulates rate structure without lowering rates. We work as a team and all properties work hand in hand. Brainstorming and sharing ideas and consolidates our business, enabling us to consistently deliver excellent and unique guest experiences at every property managed by Embrace Hospitality.
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