ABOUT US


Embrace accommodation

History Embrace

Founded in 2017 by Mr. Nam Tran, Embrace was born out of the simple desire for a high quality hospitality service that consistently exceeds guests expectations. With the rapidly growing tourism industry in Hoi An, our emphasis is on developing our team professionally in terms of customer service knowledge, cultural understanding, general education.

  • nice room
  • bartender
  • Room Amenities

VISION

As the name Embrace suggests, we want Vietnamese hospitality to be open to changes, new ideas and create a new level of service and professionalism, while also preserving and promoting Vietnamese culture.

  • Hospitality staffs
  • Embrace employees
  • breakfast
  • Silk Luxury lobby

MISSION

Our mission is to establish and improve consistent  systems of customer service, training plans, operational standards, marketing tools and finance systems to achieve a successful and effective working environment that converts into exceptional guest experiences.

Our Team

We operate the hospitality businesses on behalf of local investors/owners. Our team has established training and development for Customer Service, Front of House, Kitchen, F&B and Housekeeping. We provide clear targets and a finance system, as well as benefits for the employees. Our sales team promotes the hotel and makes new contracts and manipulates rate structure without lowering rates. We work as a team and all properties work hand in hand. Brainstorming and sharing ideas and consolidates our business, enabling us to consistently deliver excellent and unique guest experiences at every property managed by Embrace Hospitality.

 

 

Mr. Nam Tran

Founder, CEO Operation and Development Manager

Mr. Doan Hoang Hiep

Founder & Sales Manager

Mrs. Vanessa Weiss

Operational Audit & Training Manager

Mrs. Nguyen Thi Ngoc Oanh

Finance and Operation Manager

Mr. Dammika Navaratna

Diplomat Hospitality Manager / GM Silk Luxury Hotel & Spa

Mr. Vu Quoc Tuyen

GM Silk Village Resort & Spa

Mr. Phi Do

GM The Villa Hoi An Hotel

Mr. Francisco José Canto Illescas

Hotel Ambassador
Áo dài - Vietnamese traditional costume

Local Culture with International Standard

For our partners and investors, see our full company profile.

Contact

We offer a personalized service for all our guests and partners, please contact us for any assistance.

Office

41-43 Pham Van Dong St. 
Hoi An City, Quang Nam Province
Vietnam

info@embracehoian.com

The Villa Hoi An Boutique Hotel

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