NEWS

Latest updates from around and about

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Staff Training

Embrace Passport

In January 2020, Embrace has launched the "Embrace Passport". This new card is designed for customers with direct bookings to provide them extra benefits and establish a personalized service for valued guest. 

Nowadays life is high speed and many of our daily activities are done online without interpersonal contact. We strongly believe that when it comes to travelling and experiencing a new country and culture the human contact is one of the most important elements. Therefore it is our desire to improve the service and guide our visitors from the moment of booking to ensure an unforgettable stay in Vietnam. With our new passport we would like to increase the direct bookings and get a chance to take better care of our guests as well as to offer additional benefits. 

All guests with direct bookings will receive the "Embrace Passport" at check in. The passport entities the guests to a 10% discount at ANY Embrace property and all Embrace Services

  • Silk Village Resort & Spa
  • Silk Luxury Hotel & Spa
  • Atlas Hotel Hoi An
  • SENVILA Boutique Resort & Spa
  • La Soie Spa Hoi An
  • Le Fe Restaurant Hoi An

Vietnam Visa Policy 2020

Vietnam’s visa policy keeps changing every year (or more) and therefore it is important to always double check when you plan your trip. However Embrace has done the work and would like to share the most updated information with you.

Currently Vietnam offers visa exemptions to 24 countries and e-Visa service to 80 countries.

For the countries needing a visa, note well that you have to apply for your visa before departure. You can either apply online or at any Vietnamese Embassy. See the different types of visas and application:

E-Visa: Generally takes 3-5 working days to process and the cost is USD 25 for 30 days single entry. You can enter Vietnam on an e-Visa at any of the country's eight international airports, including Hanoi, Ho Chi Minh City and Danang, as well as 14 land crossings and seven seaports. 

You will receive an approval letter and you have to pick up the visa at the airport immigration. When picking up the visa you will have to pay another USD 25 for single entry or USD 50 for multiple entry. If you are well prepared the process at the airport might be shorter:

The e-Visa takes three working days to process, costs 25 USD, and is a single-entry visa, valid for 30 days. You can enter Vietnam on an e-Visa at any of the country's eight international airports, including Hanoi, Ho Chi Minh City and Danang, as well as 14 land crossings and seven seaports. 

- Print your invitation/approval letter
- Fill out the entry form https://www.myvietnamvisa.com/media/editor/form-on-arrival.pdf
- Prepare 2 passport photos size 4x6
- prepare the money if possible in USD or VND

Application through Vietnamese Embassy
- Usually the visa cost is more expensive
- Working time approximately 7 days (depending on the Embassy)
- You will receive the final visa in your passport and no need to pick up or pay anything else on arrival.

Visa

Currently Vietnam offers visa exemptions to 24 countries and e-Visa service to 80 countries.
Vietnam Visa Exemptions
29 days
Thailand, Malaysia, Singapore , Indonesia, Cambodia, Laos, Philippine, Myanmar , Brunei
14 days
South Korea, Japan, Kyrgyzstan, Russia, Sweden, Denmark, Finland, Norway, United Kingdom, France, Germany, Spain, Italy, Belarus, Chile

Vietnam Electronic Visa (e-Visa) 
Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Colombia, Croatia, Cuba, Cyprus, Czech Republic, Chile, China (including Hong Kong and Macau passports), Denmark, Estonia, Fiji, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Ireland, Italy, Japan, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Marshall Islands, Mexico, Micronesia, Moldova, Monaco, Montenegro, Mongolia, Myanmar, Nauru, Netherlands, New Zealand, Norway, Palau, Panama, Papua New Guinea, Peru, Poland, Portugal, Philippines, Qatar, Romania, Russia, Salomon Islands, San Marino, Serbia, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Timor Leste, United Arab Emirates, United Kingdom, United States of America, Uruguay, Vanuatu, Venezuela, and Western Samoa.

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Staff Training

Embrace Staff Training 2019

Embrace Hospitality takes pride in their in-house training for all staff members of the Embrace Hospitality Group. We know that our staff is our biggest asset and in order to provide an outstanding service we need to invest into their knowledge and support them to become the leaders of tomorrow. 

We provide safety training with an out-source trainer and have our Swiss Customer Service Trainer in-house to provide training for all Front House and F&B. This includes Cultural Differences, Customers Needs, Appropriate Small Talk, Listening Exercises, Speaking Exercises, Complaint Management and more. 

It is important to open the mind of our young local team and to show them different views, in order to understand all our guests and anticipate their needs. 

This year, our team has successfully completed:

  • Emergency First Aid Class
  • Swimming Pool Rescue Class
  • Basic Customer Service Training
  • Front Office Customer Service Training
  • F&B Customer Service Training 

 

Hoi An picture

Hoi An - "The Best City in The World 2019"

Hoi An is honored to become the best city in the world in the year 2019 according to a survey of "Travel and Leisure".

Located in Central Vietnam, Hoi An Ancient Town used to be a thriving international trading port, consisting of architectural heritage from hundreds of years ago and it was recognized by UNESCO as a world cultural heritage in 1999.

With unique architecture, diverse culinary culture and fascinating traditional activities, Hoi An has been increasingly attracting a variety of visitors each year.

As part of our beloved land - Hoi An, we always strive to bring the best service to our dear customers while preserving and promoting the unique traditional values of the area.

Come to us to enjoy the real experience in “the best city in the world 2019”.

Previous News

  • 2EC- Embrace English Club

    at Silk Village Resort & Spa

    In July 2019, Embrace launched our innovative English Club "2EC" - Too easy to learn English, we aim to create a fun environment to practice English for all our employees, as well as others who have a passion with English. This is the perfect place to get to know each other and make new friends while sharing stories about your experience and the world.

    The club will take place every Saturday from 7:30 am to 9:00 am at our Amber coffee shop – Hoi An Silk Village Resort & Spa - 28 Nguyen Tat Thanh st., Hoi An.

    Members will get ­­a 50% discount on Amber drinks when participating in 2EC club activities.

  • Mid Autumn Festival 2019

    The Mid-Autumn Festival is a cultural highlight in Vietnamese tradition and is one of the major holidays during the year.

    It is celebrated on the full moon of August (August 15th of lunar calendar).

    There are many fascinating word-of-mouth legends about the origin of the Mid-Autumn Festival such as: The story of the king walking on the moon on the Full Moon of August. The legend of Hang Nga and Cuoi, two friends living on the Moon, who will go back to earth on August full moon, to play with the children.

    This festival is especially important for the children and the preparation of dragon masks, practicing the dance and drumming is the main activity during the long summer holidays in Vietnam.

    On the day of the Mid-Autumn Festival, the family members prepare trays to worship their ancestors. Mid-Autumn celebrations include moon cakes, candies, sugarcane, grapefruit and other fruits.

    Children will go out, play together and have parades with colorful paper lanterns. The best activity of the day is the lion dancer and dragon dancer. The “Lan Dance” are a symbol of luck, prosperity and is a blessing for every home. Adults and children follow the Lan team to enjoy the lively atmosphere and beautiful performances of the team through out the village.

    It can be said that the Mid-Autumn Festival is an occasion to express the love among the family members and is also known as the Second Tet in the hearts of the locals.

  • New Trendy Wing at Silk Village Resort & Spa

    In March 2019 we opened our new Trendy Wing in our Silk Village Resort & Spa. The resort now offers 131 modern and luxurious guestrooms, from the elegant traditional Villa to the fancy and modern Duplex Suite. Our guests benefit from a variety of in-house activities like our Cooking Class, the Silk Village Tour, a modern equipped gym and soon we are opening as well a Kids Club to make our little guests happy.  

    With two swimming pools, three restaurants, a coffee & tea house as well as shopping facilities, we try to meet all our guest’s expectation.

  • Water refilling stations in Hoi An

    The plastic pollution is a world wide problem and one of the biggest issues is the amount of plastic bottles. Especially, during our hot and high season, the daily consume of plastic water bottles is huge.

    Embrace Hospitality tries to apply environmental friendly policies in all of the properties, however we need the support from our dear guests.

    It is great to see that our little town is also taking actions and has installed free drinking water taps in 4 location in the old town. We call out to all our dear guests to make the best use of it and help us to reduce the plastic waste. Refill your bottles for free and support the environmental cause as well as save money:

    8 Hoang Dieu Street, Hoi An
    78 Le Loi Street, Hoi An
    155B Tran Phu Street, Hoi An
    62 Bach Dang Street, Hoi An

     

The Villa Hoi An Boutique Hotel

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